Question 1

What is TrustHaven?

Accepted Answer

TrustHaven is a verified listing marketplace for Cameroon. We connect people looking for housing, guest houses, food spots, and local services with trusted owners — across Buea, Douala, Yaoundé, Limbe, Bamenda, Kribi, and Bafoussam.

Question 2

Is TrustHaven free to use?

Accepted Answer

Yes. Browsing listings on TrustHaven is completely free. There are no agent fees and no hidden charges for users looking for a place.

Question 3

Do agents on TrustHaven charge displacement fees?

Accepted Answer

No. Displacement fees are banned for all Verified Agents on TrustHaven. Verified Agents must agree to our Fee Code before earning their badge. Violations are reviewed within 24 hours and badges are revoked on confirmed cases.

Question 4

How do I know what the agent fee is before I call?

Accepted Answer

Every listing on TrustHaven shows the declared agent fee before you unlock the contact number. You know exactly what you owe before you spend a credit — no surprises.

Question 5

Are the listings verified?

Accepted Answer

Yes. Every listing goes through a review before it appears on the platform. We check that listings are real, accurately described, and that the owners are contactable. Look for the Verified badge on listings.

Question 6

How do I list my property on TrustHaven?

Accepted Answer

Send us an email at support@gettrusthaven.com with your property details and photos. Our team will review it and get it live on the platform, usually within 48 hours.

Question 7

Which cities does TrustHaven cover?

Accepted Answer

We currently cover 7 cities: Buea, Douala, Yaoundé, Limbe, Bamenda, Kribi, and Bafoussam. We're actively adding more cities.

Question 8

What currency does TrustHaven use?

Accepted Answer

All prices on TrustHaven are displayed in FCFA (CFA Franc — XAF), the currency used in Cameroon.

Question 9

How do I reach TrustHaven support?

Accepted Answer

Email us at support@gettrusthaven.com or call +237 654 167 267. We're based in Buea and respond within 24 hours on business days.

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