Privacy Policy

1. Introduction

TrustHaven ("we", "our", "us") is committed to protecting your personal information. This Privacy Policy explains what data we collect, how we use it, and your rights in relation to it. By using TrustHaven, you agree to the practices described here.

2. Information we collect

We collect the following types of information:

• Account information: name, email address, phone number when you register or contact us
• Listing information: property details, photos, and location data submitted by owners
• Usage data: pages visited, search queries, device type, and browser information
• Communications: messages sent to us via the contact form or email

3. How we use your information

We use collected information to:

• Operate and improve the TrustHaven platform
• Verify listings and communicate with owners
• Respond to your inquiries and support requests
• Send you newsletter updates (only if you have opted in)
• Comply with applicable laws in Cameroon

4. Sharing of information

We do not sell your personal information. We may share data with trusted service providers who help operate the Platform (for example, hosting or analytics providers), under strict confidentiality agreements. We may also disclose information when required by Cameroonian law or legal process.

5. Cookies and tracking

We use cookies and similar tracking technologies to maintain session state and understand how users interact with the Platform. You can disable cookies in your browser settings, though some features of the Platform may not function correctly as a result.

6. Data retention

We retain your personal information for as long as your account is active or as needed to provide services. You may request deletion of your account and personal data at any time by emailing privacy@gettrusthaven.com.

7. Security

We implement reasonable technical and organizational measures to protect your data against unauthorized access, loss, or disclosure. However, no internet transmission is completely secure and we cannot guarantee absolute security.

8. Your rights

You have the right to:

• Access the personal data we hold about you
• Request correction of inaccurate data
• Request deletion of your account and data
• Withdraw consent to newsletter communications at any time

To exercise these rights, contact us at privacy@gettrusthaven.com.

9. Changes to this policy

We may update this Privacy Policy periodically. We will notify you of significant changes by posting a notice on the Platform or by email. Continued use of the Platform after changes constitutes acceptance of the revised policy.

10. Contact

If you have questions about this Privacy Policy: